FAQs
Order
- Read all our ordering and payments information
- How do I contact your customer care team?
- Do you accept cheques as a payment method?
- I need to review my card details. What do I do now?
- How can I post a review online?
- Do you offer wholesale?
Delivery
- Read all our delivery and returns information
- What US delivery option do you offer?
- How can I track my order?
- Where is my order?
- Why is my parcel shipped from Belgium instead from the UK?
- Will my order be sent in a single parcel?
Returns
- After the return, how do I get my money back?
- Read all our delivery and returns information
- What's your returns policy?
- What's your exchange policy?
- Where is my refund?
- Do you accept returns of earrings?
Your Account
- Read our complete privacy notice
- How do I sign up for an online account?
- Why should I register for an online account?
- How do I amend my address details?
- I am unable to log into my account
- How do I get a catalogue?
Contact Us
Meet the founder
Privacy Policy
- I am a Californian resident, how do I exercise my rights under the California Consumer Privacy Act (CCPA)?
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?