FAQs
Order
- Read all our ordering and payments information
- How do I put an item in my bag?
- Which methods of payment do you accept?
- When will I be charged?
- Can I change or cancel items from my order?
- What is your telephone number?
Delivery
- Read all our delivery and returns information
- Why is my parcel shipped from Belgium instead from the UK?
- What US delivery options do you offer?
- Will my order be sent in a single parcel?
- Who do you use for deliveries?
- What happens if I’m not in when you try to deliver?
Returns
- Read all our delivery and returns information
- Where is my refund?
- What's your returns policy?
- What's your exchange policy?
- How do I return my order?
- How do I get a new returns label?
Your Account
- Read our complete privacy notice
- Why should I register for an online account?
- How do I amend my address details?
- How do I get a catalogue?
- How do I come off your mailing list?
- How do I sign up for your newsletter?
Privacy Policy
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?
- What personal data do you collect?