FAQs
Orders and Delivery
- How do I contact your customer care team?
- Read all our delivery and returns information
- What US delivery option do you offer?
- Where is my order?
- When will my order be despatched?
- Can I change my delivery address?
Payments
- Read all our ordering and payments information
- Which methods of payment do you accept?
- I need to review my card details. What do I do now?
- Why has my PayPal payment failed?
- My card was declined. How can I provide new details?
- When will I be charged?
Returns
- Where should I send my returns to?
- Read all our delivery and returns information
- After the return, how do I get my money back?
- What's your returns policy?
- What's your exchange policy?
- How do I return my order?
Contact Us
Meet the founder
COVID-19
Your Account
- How do I sign up for an online account?
- Why should I register for an online account?
- How do I amend my address details?
- I am unable to log into my account
- How do I get a catalogue?
- How do I come off your mailing list?
Privacy Policy
- I am a Californian resident, how do I exercise my rights under the California Consumer Privacy Act (CCPA)?
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?