Please attach the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office. If you cannot reach a FedEx store, please get in touch with our Contact Centre, by using the link at the bottom of this article and we can supply a USPS label instead.
Alternatively send the return by a carrier of your choice at your own cost to Poetry® Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
If you need a new return label, please request a new label through our contact form. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
If you are returning anything, it must be unworn (apart from the purpose of trying it on) and within 30 days of delivery. For full details of our returns policy click here.
A flat fee of $6.00 will be deducted from the amount of your refund.
RETURNING FROM US TERRITORIES
Returning orders from US Territories will require a USPS returns label. Please request your returns label through our contact form.
RETURNING AN INTERNATIONAL ORDER
Detailed information about returning from the rest of the world you can find in the following article: International Returns.
RETURN PROCESSING TIME
We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.
The refund will be made using the same payment method that you used for your original transaction on your original order.
If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.
We are authorized to withhold the refund until the earliest of the following two:
- until we get the goods back or
- until you provide proof that the goods have been returned.
Since June 2020, due to security reasons, reimbursement by cheque is no longer possible.
For more information on this topic, please read the following article: Read our full terms and conditions.
Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using the enclosed returns label and we will replace it (subject to stock availability).
If the item has been returned within our 30-day returns period and we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear but outside of our 30-day returns period, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which we will send you, and give us as much of the information requested as you are able to help us understand the problem. We will replace the item (subject to availability) or provide you with a gift card of the same value.
When returning your Poetry® garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.
We are unable to accept the return of items purchased more than 12 months ago.