All our parcels are sent out with FedEx Express delivery service for $15 from our warehouse based in England. Parcels will be despatched within 2 business days and delivered within 4 business days after despatch.
Our FedEx delivery service is trackable through the FedEx website, you will receive your personal tracking link through your order despatch email. Please note, that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge, including any taxes on shipping, is non-refundable.
We regret that FedEx is unable to deliver to PO Box or Armed Forces addresses.
If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.
For any orders outside of the United States, please do the following:
- If you are ordering from Germany, please visit our Poetry® German website.
- All other international orders can be please via our Poetry® UK website.
DESPATCH TIMES AND AVAILABILITY
All in-stock items for standard delivery are usually despatched from our warehouse in England within 2 business days of being accepted, to arrive with our US customers within 4 business days.
If we are awaiting delivery of a style which is currently not in stock, we will indicate this when you place an order online or over the phone. At this point, you will be advised of the latest date that the style will be despatched by. You will still be able to place an order for this item and you will not be charged until it is available to be despatched. This will not delay the despatch of any other items in your order. If we are unable to fulfil your order, we will inform you of this via email.
The delivery period stated within which you will receive your item(s) is approximate. Goods will be sent to the address given by you at the checkout page.
All in-stock items are usually despatched in a single parcel, with a few exceptions such as footwear which is always despatched separately. Items on backorder will be despatched as soon as they become available. You will only ever be charged once for postage, regardless of how many parcels your goods are despatched in.
Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.
However, you will not be charged for any import duties as this is covered by Poetry®. If you are charged any additional duties or fees, please click here for further guidance.
Once your order has been despatched, you will receive an email from us with your unique FedEx tracking link. This way you can follow the progress of your Poetry® delivery from our warehouse in England to your front door.
Signatures are mandatory on receipt of international FedEx shipments, however if your parcel is expected to be delivered when you are not at home, you have an option to manage it.
Simply register for free here and sign up for FedEx’s Delivery Manager tool. Once registered, among other features you can do the following:
- Receive package alerts
- Hold for pickup
- Leave your parcel in a safe place
- Request vacation hold for up to 14 business days.