Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage upfront. A flat fee of $6.00 will be deducted from the amount of your refund.
If you would like to replace the item you have ordered for the same style but in a different size or colour, please make sure you use the FedEx returns label that comes with your order. Once you have posted your item back to us, we can track its return to us via FedEx. Please call our toll-free number 1888 369 9216 and we will refund the item in transit and send out your replacement, free of additional shipping charges by placing a new order. Please note this is only available when exchanging for a different size or colour but the same style.
If you would like to return more than one parcel you can also print further labels via the link in your despatch email. If you do not have our despatch confirmation email or if you would prefer a USPS label, please get in touch with our Contact Centre, by using the link at the bottom of this article.
Alternatively send the return by a carrier of your choice to: Poetry®, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
RETURNING AN ITEM
We hope that you will love everything you order but should you need to return an order to us package the order back into the box you received the delivery in (or any suitable packaging should you no longer have the box) and attach the return label that was included with your paperwork. If you need a new return label, please request one through our online form.
If you paid with a combination of gift card and another payment method, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed to your original payment method.
For more information about how we handle your return, please click here.