Our range is available in sizes 2 to 18 and the easiest way to place an order is online, where you can see all product details, and check size and colour availability.
| To add an item to your shopping bag, click on the colour chip of your choice first and then select the required size below. If this item is unavailable at present but we are expecting more stock, a message will appear to advise you of the expected delivery date for your order. |
| An unclickable and faded size chip means that the size is unfortunately sold out and no longer available. |
More information about the availability of our products can be found in the following article US Delivery Service.
You can also use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as “Cashmere” or “Skirt”).
When you have finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.
BY PHONE
Our lines are open from ET 7am to 5:30pm and PT 7am to 2:30pm, Mondays to Fridays. Please call us on 1 888 369 9216 and choose one of the options. Don’t worry, there are only four you can choose from and we promise to connect you directly to one of our team as soon as we can.
CONTRACT
Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Poetry® for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.
Prices and availability of goods are subject to change without notice. All prices are quoted in US dollars and are not subject to a credit card foreign transaction fee. Should you be charged a foreign transaction fee contact us for advice on how to claim this back from your payment provider.
We cannot offer refunds for foreign transaction fees incurred through PayPal orders.
The advertised delivery charge will be added to your order value.
US SALES TAX
Please be aware that from January 1st, 2021 we have been adding US sales/use tax where appropriate.
The amount of sales/use tax to be charged can depend on many factors including the value and type of item purchased and the shipping destination.
IMPORT DUTIES
While we make every attempt to prevent our customers from incurring any import duties, our packages are selected at random by the US Customs Department and may be subject to additional charges. If you have experienced these charges, we will of course reimburse the full amount. To claim reimbursement on import duties, please submit a request here and attach a copy of the customs paperwork provided by the post office, along with your proof of payment. We sincerely apologise for the inconvenience this may have caused you.
CHANGING DELIVERY ADDRESS
Orders for in-stock items can be amended for up to 2 hours after the order has been placed and PayPal orders are excluded from changes. However, if the order has already been processed by our warehouse, then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct. On the confirmation email, all items currently on backorder and their estimated despatch time are also listed. If you see an error, please call our customer care team on 1 888 369 9216 as soon as possible.
For our full Terms and Conditions please click here.
PAYMENT METHODS
We currently accept Visa, Mastercard, AMEX and PayPal.
Your credit/debit card or PayPal will be charged for the value of the goods only when your Poetry® items are despatched. Please note that any items which are on backorder will only be charged once they are back in stock. More information about the availability of our products you can find in the following article US Delivery Service.
PAYMENT QUERIES
For any payment queries please contact our Call Centre on 1 888 369 9216 or send us a message using our contact form and one of our knowledgeable team members will gladly assist you further.
For our full Terms and Conditions, please click here.