FAQs
Order
- Read all our ordering and payments information
- Do you offer gift cards or a gift service?
- How do I contact your customer care team?
- Do you accept cheques as a payment method?
- I need to review my card details. What do I do now?
- How can I post a review online?
Delivery
- Read all our delivery and returns information
- What UK delivery options do you offer?
- What is your Christmas 2020 delivery policy?
- How can I track my order?
- Where is my order?
- Will my order be sent in a single parcel?
Contact Us
Returns
- Read all our delivery and returns information
- What is your Christmas 2020 gift returns policy?
- After the return, how do I get my money back?
- What's your returns policy?
- What's your exchange policy?
- Where is my refund?
Meet the founder
COVID-19
- When will your London Shops re-open?
- Can Royal Mail collect the return from me? How does it work?
- How have you responded to the Covid-19 virus?
- Is it safe to have parcels delivered?
- Are you still taking calls?
- What is Poetry doing to help?
Your Account
- How do I sign up for an online account?
- Why should I register for an online account?
- How do I amend my address details?
- I am unable to log into my account
- How do I get a catalogue?
- How do I come off your mailing list?
Privacy Policy
- Read our complete privacy notice
- Read our full terms and conditions
- How can I ensure that I will not receive any third party mailings?
- How do I come off your mailing list?
- How do I cancel my newsletter subscription?
- What personal data do you collect?