Our range is available in sizes 6 to 22 and the easiest way to place an order is online, where you can see all product details, and check size and colour availability.
| To add an item to your shopping bag, click on the colour chip of your choice first and then select the required size below. If this item is unavailable at present but we are expecting more stock, a message will appear to advise you of the expected delivery date for your order. |
| An unclickable and faded size chip means that the size is unfortunately sold out and no longer available. |
More information about the availability of our products can be found in the following article UK Deliveries.
You can also use the search box to find a specific product (by entering the product code), or a type of product (by entering a characteristic, such as “Cashmere” or “Skirt”).
When you have finished shopping, click on the shopping bag in the top right corner and follow the instructions through the checkout process.
BY PHONE
Our lines are open from 8:30 am to 10:30 pm, Mondays to Fridays. Please call us on 0808 164 8077 and choose one of the options. Don’t worry, there are only four you can choose from and we promise to connect you directly to one of our team members as soon as we can.
CONTRACT
Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Poetry for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s) and therefore the charge to your credit/debit card or PayPal account.
Prices and availability of goods are subject to change without notice. All prices are quoted in Pounds Sterling and are inclusive of VAT. The advertised delivery charge will be added to your order value.
CHANGING DELIVERY ADDRESS
Please be aware that if you have requested next day delivery your items will be picked almost immediately so unfortunately the address cannot be changed. PayPal orders are excluded from changes. Orders for standard delivery of in-stock items can be amended for up to 2 hours after the order has been placed. However, if the order has already been processed by our warehouse, then unfortunately, no changes can be made. When you receive your order confirmation email, please check all details are correct. On the confirmation email, all items currently on backorder and their estimated despatch time are also listed. If you see an error, please call our customer care team on 0808 164 8077 as soon as possible.
For our full Terms and Conditions please click here.
PAYMENT METHODS
We currently accept Visa, Mastercard and PayPal.
Your credit/debit card or PayPal will be charged for the value of the goods only when your items are despatched. Please note, that any items which are on backorder will only be charged once they are back in stock. More information about the availability of our products can found in the following article UK Deliveries.
PAYMENT QUERIES
For any payment queries please contact our Call Centre on 0808 164 8077 or send us a message using our contact form and one of our knowledgeable team members will gladly assist you further.
For our full Terms and Conditions, please click here.