Please attach the prepaid FedEx label that appears at the bottom of your despatch note to the original packaging and take the parcel to your local FedEx Office. If you cannot reach a FedEx store, please get in touch with our Contact Centre, by using the link at the bottom of this article and we can supply a USPS label instead.
Alternatively send the return by a carrier of your choice at your own cost to Poetry Fashion Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
If you need a new returns label, please request a new label through our contact form. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
RETURNING AN INTERNATIONAL ORDER
Free returns are not available to addresses outside of the US, any returns are at the recipient's cost including any additional taxes or charges that you might incur through returning your order.
Please return the items to Poetry Fashion Returns, 3580 NW 56th St, Suite 102, Ft. Lauderdale, FL 33309.
RETURN PROCESSING TIME
We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund has been processed.
The refund will be made using the same payment method that you used for your original transaction on your original order.
We are authorized to withhold the refund until the earliest of the following two:
- until we get the goods back or
- until you provide proof that the goods have been returned.
Since June 2020, due to security reasons, reimbursement by cheque is no longer possible.
For more information on this topic, please read the following article: Read our full terms and conditions.