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Please allow up to 7 days for your return to be received and processed.

We aim to provide care instructions in the description tab of the product on our website. Should you need more detailed information, please feel free to contact us.

Please add your telephone number in the following format +1 415 XXX XXXX

You will be able to find this at the back of the catalogue or on your despatch note

Please provide as much detail as possible.

Please specify the style code (e.g V402), colour and size of the item.

Please note, we can only accept pure cashmere so please leave the garment labels attached to confirm the composition.

We are currently unable to take requests for our customers outside of the UK, which we are actively looking to change.

Please send us a copy of your bank statement as a proof of the charge

Add file or drop files here


    0808 164 8077

    Should you have any queries, our knowledgeable Customer Care team will do their utmost to help.

    Lines are open between 8.30am to 10.30pm, Monday to Friday.

    Calls are free.


     


    1 888 369 9216

    Should you have any queries, our knowledgeable Customer Care team will do their utmost to help.

    Lines are open between ET 7am to 5.30pm and PT 7am to 1.30pm, Monday to Friday.

    Calls are toll-free.


     


    0800 000 7988

    Wir freuen uns über Ihre Anregungen, Wünsche oder auch Kritik.

    Sie erreichen unsere Kundenbetreuung zwischen 9:30 Uhr und 17:30 Uhr, montags bis freitags.

    Rufen Sie uns kostenfrei an.