Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear. If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.
When returning your garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.
Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.
We are unable to accept the return of items ordered more than 12 months ago.
Learn more here.