All our parcels are sent direct from our warehouse in England in sturdy cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.
STANDARD TRACKED - $15
Parcels will be despatched within 24 hours and delivered within 6 to 9 business days. Orders placed at the weekend will be despatched on Monday. The USPS delivery service is trackable through the USPS website via a link in your despatch email. Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $15 regardless of the number of parcels). The shipping charge is non-refundable.
EXPRESS - $30
We also offer an Express delivery service. Parcels will be despatched within 24 hours and delivered via FedEx within 4 business days after despatch.
Orders placed on Friday, Saturday and Sunday will be despatched on Monday. This is due to FedEx policy for not making collections at weekends.
The FedEx delivery service is trackable through the FedEx website via a link in your despatch email.
Please note that orders for several items might be delivered in more than 1 parcel (this does not affect the shipping charge which is fixed at $30 regardless of the number of parcels). The shipping charge is non-refundable.
We regret that FedEx are unable to deliver to PO Box or Armed Forces addresses.
If the value of your order is over $2,500, as part of standard US Customs and Border Protection Import Regulations, you may be contacted by FedEx prior to delivery in order to provide some additional personal information required for clearance.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply call us toll free 1 800 706 4056 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
Local tax may apply and if that is the case, the total value of the order will be adjusted at checkout. The amount of sales tax to be charged can depend upon many factors including the value and type of item purchased and the policy of individual states.
To guarantee that you receive your order in time for Christmas, we recommend you place your order by December 11th if using our Standard Tracked service at a cost of $15, or order by Midnight EST on December 18th if using our FedEx Express service at a cost of $30.
Order confidently from us, knowing you may return any products within 30 days of receipt for a refund as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. For your convenience, a pre-paid return label is provided at the bottom of your despatch note. Attach the label to your parcel and take it to a FedEx store. Returns will be processed within 7 business days. You will not need to pay any postage up front. A flat fee of $6.00 will be deducted from the amount of your refund.
If you would like to return more than one parcel you can also print further labels via a link in your despatch email. If you do not provide an email address or would prefer a USPS label you may request an extra return label by calling us on 1 800 706 4056.
Alternatively send the return by a carrier of your choice to:
3580 NW 56th St,
Ft. Lauderdale, FL 33309.
CHRISTMAS GIFT RETURNS
We are extending our return policy during the festive period. Any item purchased as a gift between the 1st November and Christmas 2019 will be accepted for refund or exchange as long we receive the return by the 31st January 2020. In accordance with our standard returns policy all products must be unwashed, unworn (except for the purposes of trying on) and with the original tags attached.
FREE EXCHANGE SHIPPING
If you wish to exchange an item for another size or colour, return it to us within 30 days of purchase and we will send you the replacement item free of any additional shipping charges. We can only exchange an item for an alternative size or colour. If you would like to exchange for a different item, please contact Customer Care on 1 800 706 4056.
Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.
If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a free return label through our online contact form. Please also include the short form which you can find here and give us as much of the information requested as you are able to help us understand the problem.
When returning your garments, we strongly recommend that you obtain proof of postage as the receipt will contain your tracking number.
Normally we will replace the item or issue your account with a credit note but on occasion we are able to repair items and return them to you.
We are unable to accept the return of items ordered more than 12 months ago.