When login into your online account, please ensure the following:
- The autofill option is not active in your browser and therefore pre-fills the password field with an incorrect/out of date password.
- The correct login is used for the correct website - if you also have an account with our sister brand Wrap London, your login details might be different from those you are using for Poetry. There are individual login details for all our websites.
If you are still unable to log into your account, please use the Forgotten Your Password? link below the account login fields to set up a new password.
If you have not received the password reset email after a few minutes, please check your spam folder and also make sure that you are using the correct email address which is associated with your online account.