FREE TRACKED RETURNS
We offer a free Royal Mail tracked returns service on all orders sent to a UK mainland address.
Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.
You can follow the parcel's progress by visiting the Royal Mail website here and entering the 13-digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number and is also proof that you returned the items.
You may also send the return by a carrier of your choice at your own cost to Poetry Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.
If you need a new returns label, please request a new label through our contact form. Please ensure that you include your returns paperwork in with your return. If you no longer have the paperwork, please include a letter with your contact details and a short explanation regarding your return.
ROYAL MAIL COLLECTIONS
Your local postman or postwoman can either collect your parcels from your front door or from a designated safe space. Simply use the return label provided by us and book the collection for your return. All you need to do is to put in the tracking number off our label and pick the date for collection.
RETURNING INTERNATIONAL ORDERS
Any returns from outside of Europe are at the recipient's cost including any additional taxes or charges that you might incur through returning your order. Please return the items to Poetry Fashion Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL, United Kingdom.
RETURN PROCESSING TIME
We aim to process returns as quickly as possible. Please allow up to 7 days for your return to be received and processed in our warehouse, it can take slightly longer during busier periods. You will receive an email once your refund or exchange has been processed.
The refund will be made using the same payment method that you used for your original transaction on your original order.
We are authorized to withhold the refund until the earliest of the following two:
- until we get the goods back or
- until you provide proof that the goods have been returned.
Since June 2020, due to security reasons, reimbursement by cheque is no longer possible.
For more information on this topic, please read the following article here.