If you change your mind, you may return any unwanted item purchased in store for a refund or exchange within 30 days. The item must be returned in a re-saleable condition which means that you have all the original packaging and labels, and the item is unworn and not damaged.
Returns made outside 30 days are at the discretion of the store manager and any refund would take the form of store credit. If you return an item bought for you with a gift receipt, we will give you store credit to the value of the original selling price.
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Unfortunately, sometimes garments are faulty as a result of a glitch in the manufacturing process or develop faults during wear.
If you identify a fault on delivery, please send the item back using your free returns label and we will replace it (subject to stock availability). If we are unable to replace it, we will send you a full refund.
If your item develops a fault during the first 12 months of wear, please send it back to us by requesting a faulty garment form and free return label through our contact form. Please give us as much of the information requested as you are able to help us understand the problem.
When returning your garments, we strongly recommend that you obtain proof of postage from the Post Office as the receipt will contain your tracking number.
Normally we will replace the item or issue your account with a credit note but on occasion, we are able to repair items and return them to you.
We are unable to accept the return of items purchased more than 12 months ago.